Charlie. The most reliable assistant for technicians
Charlie is a chat assistant for service technicians. Built on our own platform with a domain-specifically trained AI for service and maintenance. With up to 99% accuracy, Charlie creates real value with reliable answers and support in the field.
Run Charlie as a stand alone or integrate with Microsoft.
The challenge: Abundance of documentation
Time-consuming search
It takes an average of 13.5 minutes to answer a typical technical question, which also drives extended service times.
Competence is a bottleneck
Whether you're a new employee, don't have everything in mind, or encounter new installations and machines, you often have to check with a colleague or other source.
Administrative burden without traceability
Without a digital assistant, you work in physical and digital documents. Without automatic traceability, you can't learn how you solved the problem last time.
Real-time control
As an administrator, you can follow Charlie's performance in real time.
Track how the assistant is used and provides the greatest value. All handling is measured and provides decision-making information for your ongoing improvement efforts.
Effectiveness for real
Now you can transform challenges into opportunities for increased competence within the company.
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That's how Charlie works
Quick answers
Reduce the average time for a question & answer from 13.5 minutes to seconds.
The entire library in your hand
Access all information and search within selected areas/categories and files.
Reliable answers
Through domain-specific training in your particular field, we minimize bias, misinterpretation, and hallucinations.
Systematic improvement
All interactions are measured and visualized in your dashboard. From here you can see how Charlie is working. This is where you can catch deviations and areas for improvement.
Measurable business value
Build and secure knowledge within your company while dramatically improving operational efficiency and technical support capabilities.
Up to 99%
Hit accuracy
Achieve more than 95% accuracy on the answers that Charlie gives you.
90%
Time saving when troubleshooting
Minimize time searching for error codes, instructions and spare parts.
50%
Less administration
Minimize your administrative work searching for technical information. More benefits with an agent upgrade with Charlie as support in your business system.
T
Charlie, your AI partner for technical maintenance
Charlie is more than just generative AI, Charlie is domain-specific and reliable. As part of Edsvärd's platform, Charlie is a complete solution with full control over content and availability.
With instant access to component information, handling procedures and guidelines, Charlie achieves over 95% accuracy in technical assistance.
Charlie evolves with you and your users, becoming smarter, faster, and more responsive. With our controlled training approach, Charlie is upgraded without the risk of interpretation errors and bias.
Domain-specific and developed specifically for construction, real estate, and installation professionals, Charlie understands the unique challenges of your industry.
Basic functions with Charlie
Features that come "out of the box" with Charlie.
1
Smart chat bot
Q&A with conversation mode. Get concise and useful answers, usually in bullet point form with source references.
2
Advanced document search
Browse your documents and perform advanced searches using selected filters.
3
Save, share & download
Save your conversations to your library and share with your colleagues. Also download transcripts for reference.
4
Multilingual
Available in Swedish and English as standard with the possibility of expansion for international teams.
5
Feedback-loop
Rate the responses you receive and leave a comment. All reported feedback is collected in the dashboard for analysis.
6
Measure performance
All interactions with Charlie are visualized in the dashboard for analysis of how Charlie is used, when and in what contexts.
Extended functionality
Integration to Microsoft
Charlie can be integrated with your SharePoint library and added as an app in Teams.
Integration with ERP systems
Advanced integration to service order systems, etc.
Translation of documents
If the documents are written in a foreign language, you can actively translate selected paragraphs or entire pages in Charlie.
Redacting documents
Masking in documents and removing elements before sharing in Charlie.
POV Program
Try our POV program
Test and evaluate for up to 90 days.
Test Charlie through our POV (Proof of Value) program where we together set up Charlie for testing and evaluation on a limited scale. Here your staff gets the opportunity to try Charlie and all the features with relevant information.
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